According to an email received by Reddit user Sam123bir and published here, Hello Games, the indie developer behind the wildly successful action-adventure survival game No Man’s Sky, has two patches each for both the PC and PlayStation 4 versions of No Man’s Sky scheduled for release this week and next. The upcoming patches, suggests Hello Games, will address critical issues that have been plaguing players since the game’s enormous launch earlier this month, such as FPS issues on the PC version.

Read the transcript of the full email below:

“First of all, we are thankful for all your love, support and affection towards our dream project ‘No Man’s Sky’. At the same time, if you have mailed out support address, we are extremely sorry for any issues you are facing playing our game.

Please be assured that we are working literally around the clock to resolve the most critical issues for players. We are collating all the data and support requests you have sent, and it is helping us to develop fixes. Sincerely thank you for your help.

Many people have waited so long to play the game, and we know how frustrating it can be to have problems. We hear you, and we humbly request you to wait a bit longer as we try to get these fixes tested and rolled out soon.

A patch for both PC and PS4 will be released this week. These will fix the most urgent and critical issues for all our players. Then next week another patch for PS4 and PC will be released which will help to improve the experience further for players. We will keep you updated.

In the meantime, please find a list of the most common issues and workarounds here: http://www.no-mans-sky.com/support/

No Man’s Sky is a vast journey, we intend to continually update and improve this game and we look forward to working with you to provide the best gameplay experience we can.

Thank you for understanding, Hello Games”

The team at Hello Games appear to be working tirelessly to offer players of the game a growing and improving experience.