Telstra Will Compensate 42,000 Customers Over Slow NBN Speeds

• 26,497 (56%) of FTTN customers on the 100/40 Mbps plan could not receive 100/40 Mbps. Of those customers, 9,606 could not receive 50/20 Mbps, which was the next speed tier plan down.
• 6,352 (45%) of FTTN customers on a 50/20 Mbps plan could not receive 50/20 Mbps.
• 9,342 (2%) of FTTN customers on a 25/5 Mbps plan could not receive 25/5 Mbps.

Any of the customers affected will be offered the below by Telstra:

• a costless exit from their contract (including any bundle) and a refund
• moving to a different speed plan and receiving a refund
• remaining on their current speed plan and not receiving a refund.

You can find out more about those affected and the remedies that Telstra will be providing on the ACCC website.