JB Hi-Fi has provided a solution to the gift card debacle that has unfolded this week. Initially, their new payment system would not allow the use of gift cards for payment of PS5/Xbox Series X pre-orders, but they’ve now come up with a solution to allow customers to use gift cards.
As detailed on a new post on their website (which customers are now being informed of VIA text message), this requires you still to pay the full outstanding amount on your PS5/Xbox Series X pre-order. You can then fill in a form that gives JB Hi-Fi your gift card number and amount, which will then be refunded onto your nominated card within 3-7 business days.
Can I use JB Hi-Fi Gift Cards for my PS5 or Xbox Series S/X pre-order payment?
Yes. We understand that the experience for customers wanting to use JB Hi-Fi Gift Cards for console pre-orders has not been to the standard we usually provide for online orders, however we’ve got a solution for you.
To redeem JB Hi-Fi Gift Cards towards your console pre-order
Complete your console payment through the link we sent you using a credit card, debit card or PayPal.
Submit a request with your order details and JB Hi-Fi Gift Card(s) you would like to redeem.
Our support team will redeem the full remaining balance of your JB Hi-Fi Gift Card(s) and process a refund back to the account you paid for your pre-order console with. We’ll email you once this process has been completed. This usually takes 3 – 7 business days.