CD Projekt Red has just provided a statement on those that are unhappy with how Cyberpunk 2077 runs on PS4/Xbox One.
In a statement provided on Twitter, CD Projekt Red has apologised for not showing the game on last-gen consoles before it released and allowing gamers to be more informed about their purchase.
They’ve also said that they will release another update in the next seven days, one more in January and another one in February. These patches will fix the most prominent problems on PS4/Xbox One and won’t make the game look like they do on next-gen or PC, but will offer a closer experience.
Lastly, the statement says that they will be helping consumers who aren’t happy get refunds. They’ve advised customers to use the refund system on PSN or Xbox Live. For those that purchased physically, they’ve advised customers to get a refund at the store that the game was purchased or alternatively contact helpmerefund@cdprojektred.com. Interestingly enough, this will only be open until December 21st.
They’ve also advised that they will be continuing to work on the PC version, providing regular updates and fixes improving the game. Interestingly, the next-gen patch is not mentioned and we still don’t know when it will come.
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
The full statement reads:
Dear gamers,
First of all, we would like to apologise to you for not showing the game on base last-gen consoles before it premiered and in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PS4 and Xbox One.
Second, we will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next 7 days. Expect more, as we will update frequently whenever new improvements are ready. After the holidays, we’ll continue working – we’ll release two large patches starting with patch 1 in January. This will be followed by Patch #2 in February. Together, these should fix the most prominent problems gamers are facing on last-gen consoles. They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.
Finally, we would like everyone who buys our games to be satisfied with their purchase. We would appreciate if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PSN/Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at helpmerefund@cdprojektred.com and we will do our best to help you. Starting today, you can contact us for a week up until December 21st, 2020.
