Xbox Series X

How To Fix Common Xbox Series X Problems That You Might Be Having

Microsoft has published a blog post detailing issues that you might be having with your Xbox Series X on day one and how to fix them. The main issue is around 4K/120hz displays, where an issue with VRR causes your display to act up. This can be easily fixed by turning off VRR or lowing your resolution.

With new tech, there’s always bound to be problems, but it does seem to be fairly mild for the Xbox Series X in terms of what we’ve experienced with other launches.

We’ll let you know of any other problems that come in as we see them. We’ve definitely experienced the display issue and the above fix worked for us.



    • Known Issue: If you are using a [email protected] TV that also supports VRR you might encounter no signal or corrupted image when the Xbox is configured for 4K120+VRR. This issue occurs with various TVs from LG, Samsung, or Vizio.
    • Workaround:
      • Update to the latest firmware on your TV
      • If the issue still persists, also consider trying the following:
        • Configure the console for 4K/60 with VRR by going to SettingGeneralTV & display options> Video Modes> check the box for Allow variable refresh rate.
        • Configure the console for 4k/120 with no VRR by going to SettingGeneralTV & display optionsVideo Modes> uncheck the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.
        • If you wish to experience 120hz and VRR, please configure for 1080p/120hz VRR or 1440p/120hz VRR by Setting> GeneralTV & display optionsVideo Modes> check the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.
      • If you are experiencing a corrupted image, here are your workarounds to reverting back to a safe video mode:
        • Restart your console and configure your video modes to one of the listed options above.
        • If you’re still experiencing a corrupted image after restart, disable VRR on the TV. Please consult your TV manufactures on how to do this.
        • If the issue still persist after steps 1 and 2, perform the video mode reset sequence to get back to a safe state and configure for one of the two options above. To do this, follow the steps on this page here under “Your screen is blank after you turn on the console > Reset your display settings”.

EA Play app

          • Known Issue: The EA Play app will not launch or install on an Xbox Series X|S device.
          • Workaround: There is no workaround at this time but we are working with our app partners to find potential resolutions for the future. At this time, the app will only work on an Xbox One generation device.If you are looking for ways to claim your 10-Hour trials for popular games like FIFA 21 or Madden 21 on an Xbox Series X|S device, you can find them in the Store. To do this, go to Store and Search for your game. Select the game desired from the search results and click on the “Free Trial with EA Play” button on the game description page.If you are looking to play full games included with your EA Play subscription, you can access them in My Games & Apps > Full Library > EA Play.

Game Captures

    • Known Issue: Some users will see HDR captures appearing too dark when captured on Xbox Series X or Xbox Series S.
    • Workaround: There is no known workaround but a fix will be coming soon in a future console update.

DVD & Blu-ray playback

    • Known Issue: Some users may insert a DVD or Blu-ray into their console and encounter a black screen.
    • Workaround: If you are experiencing this, simply remove the disc from the console, restart the console, and then re-insert the disc into the console to watch your disc.

PeacockTV app

    • Known Issue: Some users will experience occasional pixelated frames while using the PeacockTV app on Xbox Series X or Xbox Series S.
    • Workaround: There is no known workaround at this time but the proper teams are working on a fix to be included in a future update.

Quick Resume

    • While Quick Resume is fully operational with thousands of titles, we are aware a select number of Optimized titles may be experiencing issues with this feature. To ensure the best possible experience for our fans, we’ve disabled the feature for these titles and are working as quickly as possible to fix this at the platform level.

It’ll be interesting to see if there’s any issues with PS5 come launch day and how the two compare.

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