We have received dozens of messages from people that have just received emails from EB Games saying that yesterday’s SMS and email that were sent to customers yesterday pushing them forward in the PS5 pre-order queue were sent in error.
It’s unclear if everybody that received the email/SMS yesterday have been effected by the mistake (we believe that this isn’t the case), but judging by the number of people that have contacted us, it’s definitely a really big chunk.
We can confirm that this doesn’t impact those that had their Xbox Series X pre-order brought forward.
The email reads:
We have made a mistake regarding your PlayStation 5 pre-order.
Yesterday, you were sent an SMS and an email in error, advancing you in our queue.
We regret to inform you that this is not the case, and your original place in the queue still stands. We want to assure you, you still have a valid pre-order with EB Games.
We understand the magnitude of the mistake and sincerely apologies for the confusion and disappointment that we have caused you.
