For the past several months, Microsoft has offered Xbox players full refunds on Cyberpunk 2077 via the Xbox Live store but due to recent updates, this will be changing soon.
We will be returning to our standard digital game refund policy for Cyberpunk 2077 on July 6th for both new and existing purchases. For more policy details, go to: https://t.co/HDp52FoKc1
— Xbox Support (@XboxSupport) June 22, 2021
When the highly anticipated Cyberpunk 2077 finally released in late 2020 after multiple delays, it did so with a monumental number of bugs and performance issues. Sadly, there were enough problems to make it one of the most tragically memorable launches in gaming history. In response to the debacle, Sony almost immediately pulled the game from its digital storefront. Physical retailers like EB Games and JB offered full refunds even on collector’s editions and developer CDProjektRED promised to help early adopters organise a refund if they weren’t satisfied with the game’s underwhelming performance. Though Microsoft continued selling the game, they expanded their digital purchase returns policy for the game, offering full refunds, no questions asked.
Now, due to the number of updates and improvements to the game since launch, Microsoft will be returning to their standard digital return policy for Cyberpunk 2077 on July 6 for both new and existing purchases. This means that all sales of digital game products are considered final and eligibility for refunds will be determined based on time since the date of purchase, time since release, and individual use of the product.
Players on Xbox One consoles, especially, should take note of this. Microsoft continues to offer the warning; “users may experience performance issues when playing this game on Xbox One consoles until this game is updated” via the Cyberpunk 2077 store page, where the game remains listed at full RRP.
Microsoft’s decision was announced not long after Sony announced that Cyberpunk 2077 would be returning to their digital storefront. Similar to Xbox, the PlayStation product listing also advises that the game is not recommended for base PS4 consoles, stating that “Users continue to experience performance issues with this game. Purchase for use on PS4 systems is not recommended. For the best Cyberpunk experience on PlayStation, play on PS4 Pro and PS5 systems.”
The ninth-gen version of Cyberpunk 2077 is slated for release in the second half of 2021, though an official launch date has not been specified. We’re not holding our breath for a launch in the near future, due to the number of delays the original game experienced but we’d definitely recommend waiting for this version of the game if you’re playing on the PlayStation 5 or Xbox Series X/S which are currently running optimised versions of the game designed for the PS4 Pro and Xbox One X.
